Last week, I noticed that my Time Warner Cable Internet bill had unexpectedly increased by about 30%. Anyone living in a Time Warner Cable region has probably had a similar experience at some point. It’s happened to me about once
The Number One Most Important Customer Service Principle
I believe that the way a business interfaces with its customers is one of the most important determinants of success. Sure – product, management, strategic direction, corporate citizenship – it’s all important. But every business has customers and when it