I believe that the way a business interfaces with its customers is one of the most important determinants of success. Sure – product, management, strategic direction, corporate citizenship – it’s all important. But every business has customers and when it
Consistency
Sitting in the barber chair this weekend in my hometown of Baltimore, I was chatting with the woman who has cut my hair since I was in high school – she also happens to be the co-owner of the hair
Six Sigma and Living Your Life Even Keel
My newest Audible adventure has been with the book “Winning,” narrated by the author, Jack Welch. This one has really sucked me in – it’s especially appealing to me how he boils down complex management concepts into terms that are